they cannot work under someone el's license. that's a crime. we talked him down at this residence in cecil ton. can we talk to you? channel 11 news. he didn't respond and disappeared into his background. we also tried calling but the person on the other end hung up. they filed theft charges again chiwady. >> i have been in touch with the governor's office wshg the maryland home improvement council. >> he filed a complaint with the maryland home improvement commission in july but is frustrated that the process is taking so long. the state recognizes homeowner frustration with the system. >> the vast majority of our complaints are from homeowners and contractors who operate in good faith. they just come to a point where they can't resolve it between themselves. >> michael vorgat said the state hopes to speed things up with new initiatives that will weed out the less serious complaints. >> and if we can do that, we'd have more time and resources to focus on the very bad actors. >> the commission filed a criminal charge against mark chiwady but it